Provider Intelligence
Spire · Gas
Common issues below are sourced from public reports and user feedback, not BillGuard anonymised analysis data.
Service area
Missouri, Alabama, and Mississippi
About Spire
Spire is a natural gas distribution company serving approximately 1.7 million customers across Missouri, Alabama, and Mississippi. The company operates under different brand names in different states (formerly Laclede Gas in Missouri, Alabama Gas in Alabama). Bills include a gas cost recovery charge that changes quarterly based on wholesale market conditions.
Common Spire billing issues
- Gas cost recovery charge fluctuating without adequate explanation in bill narrative
- Pipeline replacement program surcharge added without customer notification
- Budget billing plan under-collection creating large annual catch-up charges
- Service termination charge billed on accounts with confirmed active service
- Meter reading estimated during extreme weather months creating inaccurate bills
- Low-income assistance discount not applied despite confirmed program enrollment
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