Last updated: 2026-08-10
This policy applies to BillGuard subscriptions and consumable analysis credits. Apple processes purchases made in the iOS app, while the payment provider shown at checkout processes website purchases. The corresponding platform's records are authoritative for billing and refunds.
Cancel iOS Pro renewal in your Apple Account subscription settings and website Pro renewal on the BillGuard subscription page. Pro access remains until the end of the current paid period.
Apple decides refunds for subscriptions and consumable credits it processes under its applicable policies, and requests must be submitted through Apple. Website digital subscriptions are generally not automatically prorated; contact support to request review of duplicate charges, billing errors, or major service outages.
For website purchases, contact us within 14 days of the charge with payment evidence. Submit Apple purchase requests directly to Apple; we can help verify BillGuard crediting or entitlement status but cannot decide Apple's refund.
Support email: support@billguardapp.com
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