Provider Intelligence
Columbia Gas · Gas
Common issues below are sourced from public reports and user feedback, not BillGuard anonymised analysis data.
Service area
Ohio, Pennsylvania, Virginia, Kentucky, Maryland (NiSource subsidiary)
About Columbia Gas
Columbia Gas, a subsidiary of NiSource, delivers natural gas to approximately 1.2 million customers across Ohio, Pennsylvania, Virginia, Kentucky, and Maryland. Columbia Gas gained significant public attention after the 2018 Merrimack Valley gas explosions in Massachusetts (a separate Columbia Gas entity). Bills include state-specific infrastructure replacement surcharges that vary by region.
Common Columbia Gas billing issues
- Gas cost recovery adjustment charge changing significantly between billing periods
- Infrastructure replacement surcharge (IRS) added without explanation on bills
- Budget billing plan year-end reconciliation producing large surprise charges
- Service charges continuing on accounts confirmed as inactive or terminated
- Appliance rental fees billed on equipment the customer no longer uses
- Customer assistance program (PIPP or similar) credit not applied after enrollment
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Analyse nowSourced from anonymised BillGuard user analyses. Minimum 5 bills required. Last 90 days.