Provider Intelligence
National Grid · Electricity & Gas
Common issues below are sourced from public reports and user feedback, not BillGuard anonymised analysis data.
Service area
Upstate New York, Long Island, Massachusetts, Rhode Island
About National Grid
National Grid serves approximately 3.4 million electric and 3.6 million gas customers in the northeastern US. Bills can be especially complex in New York where delivery and supply are separately itemized, and customers in partially deregulated areas may have charges from both National Grid and a third-party energy service company (ESCO).
Common National Grid billing issues
- Gas delivery charge billed at commercial tariff on residential account
- Balanced billing reconciliation resulting in hundreds of dollars in catch-up charges
- Merchant function charge billed on supply-only accounts
- Late fees applied despite payment within posted grace period
- Revenue decoupling mechanism charges not explained in bill breakdown
- Low-income discount (HEAP or SCRIE) not properly applied to account
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Analyse nowSourced from anonymised BillGuard user analyses. Minimum 5 bills required. Last 90 days.