Provider Intelligence

Eversource Energy · Electricity & Gas

Common issues below are sourced from public reports and user feedback, not BillGuard anonymised analysis data.

Service area

Connecticut, Massachusetts, New Hampshire

About Eversource Energy

Eversource Energy serves approximately 4.4 million electric and gas customers across New England. As a regulated utility in a partially deregulated market, Eversource bills include both regulated delivery charges and potentially competitive supply charges — making it common for customers to unknowingly pay above-market supply rates.

Common Eversource Energy billing issues

  • Supply charge rate not updated after competitive supplier contract expiration
  • Distribution company default service rate applied at wrong seasonal tier
  • Energy efficiency program charge billed on accounts not enrolled in programs
  • Gas capacity charge continuing after confirmed service cancellation
  • Estimated natural gas billing during winter months creating large true-up bills
  • Third-party marketer charges appearing on Eversource delivery bill

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Sourced from anonymised BillGuard user analyses. Minimum 5 bills required. Last 90 days.