Provider Intelligence

PSEG · Electricity & Gas

Common issues below are sourced from public reports and user feedback, not BillGuard anonymised analysis data.

Service area

Northern and Central New Jersey

About PSEG

Public Service Electric and Gas (PSEG) serves approximately 2.3 million electric and 1.9 million gas customers in New Jersey. New Jersey's partially deregulated energy market means PSEG bills can include supply charges from either PSEG or a competitive third-party supplier — a common source of billing confusion when supplier contracts expire or change.

Common PSEG billing issues

  • Third-party energy supplier rate continuing at above-market price after contract expiration
  • Basic Generation Service (BGS) default rate applied incorrectly after supplier drop
  • Societal Benefits Charge increasing without explanation on month-over-month bills
  • Gas Commodity Charge spike during winter months not reflected in budget billing estimate
  • Universal Service Fund (USF) credit not applied after low-income enrollment
  • Meter read estimated for multiple months creating large true-up bill

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Sourced from anonymised BillGuard user analyses. Minimum 5 bills required. Last 90 days.

PSEG Billing Anomaly Report | BillGuard | BillGuard